xolani skosana
@xolaniskosana
Accomplished Applications Technical Specialist with 10 years of experience supporting, maintaining, and enhancing enterprise application environments.
South AfricaWhat I'm looking for
I support and maintain core applications at the South African Reserve Bank, monitoring databases, JBoss, and Apache to protect system availability and performance.
I manage releases, critical patches, upgrades, and bug fixes while resolving medium- to high-complexity incidents with developers, analysts, and business stakeholders.
Previously at Smart Locking Logic, I led application support operations and managed support delivery, release schedules, resource allocation, escalations, and SLA/KPI performance.
Across EOH projects for Group 5, Stanlib, and SASSA, I delivered application support, change management, functional consulting, Kofax configuration, testing, and production enhancements.
Experience
Work history, roles, and key accomplishments
Support and maintain core BSTD applications to ensure optimal performance, capacity management, and system availability. Perform proactive monitoring, release management, and incident resolution while enforcing security and compliance.
Managed Services & Software Support Manager
Smart Locking Logic
Jun 2025 - Dec 2025 (6 months)
Managed end-to-end support projects, release schedules, and resource allocation while meeting SLA/KPI metrics. Oversaw incident management and implemented ITIL-aligned process improvements.
Application Support Specialist & Team Lead
Smart Locking Logic
Sep 2018 - Jun 2025 (6 years 9 months)
Led application support operations, administered enterprise software, and conducted root cause analysis on recurring failures. Managed user access, security protocols, and UAT sessions.
Applications Support & Functional Consultant
EOH
Nov 2015 - Sep 2018 (2 years 10 months)
Provided application support and functional consulting across multiple projects, including monitoring uptime, executing change management, and delivering technical support for banking and financial platforms.
Education
Degrees, certifications, and relevant coursework
Richfield Graduate Institute
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology (NQF Level 7) from Richfield Graduate Institute, completed in 2023.
Proserve
National Certificate, System Development
National Certificate in System Development (NQF Level 5) from Proserve, completed in 2017.
Proserve
National Certificate, Technical Support
National Certificate in Technical Support (NQF Level 4) from Proserve, completed in 2016.
PC Training and Business College
Diploma, Information Technology
Diploma in Information Technology from PC Training and Business College, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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