Arbab Momin

Owned the 2025 bookkeeping cleanup and finance record management across 2 business entities using Zoho Books. Reviewed, categorized, and reconciled 1,145 transactions, including 785 business transactions and 360 personal transactions, while completing 20 monthly reconciliations across 2 accounts. Organized 554 expense and subscription entries, tracked 220 vendors

Improved onboarding and adoption for 250+ participants by managing scheduling, communications, lesson access, documentation, and issue resolution across a 10-module, 85-lesson AI mentorship programme. Reduced repetitive support work by building chatbot-style support tooling using CustomGPT.ai and Claude, and improved AI delivery consistency with prompt flows, response logic, and escalation points.

Handled 350+ daily outbound touchpoints while maintaining strong CRM hygiene using Salesforce, Apollo.io, and PowerDialer. Improved outreach discipline by tracking response patterns, running A/B communication tests, and reporting findings for workflow improvements.

Protected account health across 900+ retail outlets by managing ongoing communication, issue resolution, performance follow-ups, and field execution tracking. Maintained 98% team productivity by supervising 19 team members using dashboards and coaching execution quality, while coordinating incentive and rebate processes across two distribution networks.

Strengthened the support experience for 3,000+ students by redesigning issue-handling standards, escalation paths, helpline workflows, and follow-up routines. Maintained 95%+ first-touch resolution across 150+ daily interactions and reduced unresolved complaints by 50%+ by identifying process gaps, coaching the team, and building performance dashboards.

Owned customer support and order workflows for two Shopify e-commerce brands selling in the US, UK, Canada, and Australia. Closed buyer support loops for order questions, complaints, payment queries, and fulfillment coordination while managing customer follow-ups and product operations.

Delivered 80+ client-ready articles with a clear tone and timely revisions across a high-volume content pipeline. Maintained strong attention to accuracy and followed revision requests to ensure publish-ready quality.

Improved partner activation by onboarding 650+ vendor partners through documentation, training, and structured follow-up. Increased partner retention by 82% by identifying at-risk accounts early, resolving operational concerns, and maintaining consistent communication with vendors.

Managed 400+ weekly outbound client interactions while maintaining CRM-driven lead tracking and professional follow-up with retail brand accounts. Supported ongoing pipeline progression through consistent outreach and structured tracking.

Completed a Bachelor of Business Administration (BBA) at CASE University.

Completed a Business Analytics certification through Dice Analytics.

Completed a Time Management certification through LinkedIn Learning.

Completed courses/certifications in Copywriting and Amazon FBA & Digital Marketing on Udemy.

Completed a certification in E-Commerce & Digital Marketing with Mentor Pakistan.