Amatul Muqeeth

I've supported customers across financial services, e-commerce, and telecom, resolving complex account, payment, billing, and technical concerns with empathy and accuracy.

At Synchrony Financial, I handle high-value inbound calls from US customers and resolve account, transaction, billing, fee, interest waiver, promotional, and website-related issues. I consistently meet performance measures including CTCQ, QCAL, FCR, VOC, and CSI.

At Amazon India, I provided end-to-end seller support through calls, emails, and chats, owning issues from identification through resolution. I collaborated with Merchant Investigations, Payments, and Customer Service teams on sensitive and complex cases.

At Accenture supporting Google Fi, I managed concurrent chat interactions and guided customers through SIM, eSIM, connectivity, account, billing, purchase, reimbursement, and device-support issues. I'm recognized for strong communication, attention to detail, quality outcomes, and a customer-first approach.