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Arasha Abdat

@arashaabdat

Assistant Manager at Anytime Fitness supporting 1,700 members across two locations and resolving account, payment, and application issues.

Singapore

Message

What I'm looking for

I'm looking for a remote customer support position supporting international customers. I'm available for evening, overnight, and weekend shifts across different time zones.

At Anytime Fitness, I support approximately 1,700 members across two locations, handling enquiries, account requests, payment issues, and application problems.

I investigate issues from the initial enquiry through resolution, troubleshoot application and system problems, and follow up on cases or escalate them when needed. I use MEMBR, Anytime Fitness Dashboard, Member App, and EzyPay to manage customer requests and records.

I also create trackers in Microsoft Excel and Google Sheets, raise recurring problems to support process improvements, and train new employees on customer service and daily procedures. I achieved a personal record of 89 memberships sold in one month.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Anytime Fitness

Jan 2021 - Present (5 years 8 months)

Provide frontline customer support to approximately 1,700 members across two locations, handling enquiries, account requests, payment issues, and escalations. Manage customer issues from initial enquiry through resolution, coordinate with internal teams, and train new employees.