Amanda Gnanaraj
@amandagnanaraj
Senior customer support professional specializing in regulated fintech with proven QA and escalation expertise.
SingaporeWhat I'm looking for
I am a Senior Customer Support professional with 5+ years' experience in regulated fintech and banking environments, consistently delivering top productivity and maintaining a 98% QA score across my tenure. I excel at handling high-volume enquiries, complex escalations, compliance-sensitive cases, and collaborating with Legal, Compliance, Engineering, and Security to resolve systemic issues.
I have led process improvements, mentored new hires, supported QA auditing, and provided weekend and after-hours on-call coverage for 24/7 operations. My background includes customer service roles in banking, account management in advertising, media traffic coordination, and clinical experience as a veterinary technician.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Associate
Gemini Digital Payments Pte Ltd
Jun 2023 - Feb 2026 (2 years 8 months)
Managed 500+ customer enquiries weekly in a regulated fintech environment, ranked #1 globally in productivity and maintained a 98% QA score while handling escalations, compliance-sensitive cases, and mentoring peers.
Customer Support Associate
Gemini Digital Payments Pte Ltd
May 2021 - Jun 2023 (2 years 1 month)
Handled 500+ customer enquiries weekly in a high-volume fintech support role, achieved top global productivity and collaborated with Engineering, Compliance and Security to resolve systemic issues.
Customer Service Executive
OCBC Bank Pte Ltd
Feb 2020 - Feb 2021 (1 year)
Resolved 250+ customer enquiries weekly in a regulated banking environment, promoted digital banking adoption and coordinated cross-departmental case resolution while maintaining audit-compliant documentation.
Account Manager
LH.M Advertising Pte Ltd
Jun 2019 - Nov 2019 (5 months)
Managed client accounts and campaign execution, oversaw project timelines and cross-functional coordination, and contributed to copywriting and marketing strategy.
Media Traffic Executive
Idooh Pte Ltd
Oct 2017 - Feb 2019 (1 year 4 months)
Coordinated agency and client submissions, managed advertising production timelines and campaign scheduling, and supported OOH asset logistics and installation coordination.
Education
Degrees, certifications, and relevant coursework
MUMonash University
Bachelor of Arts & Social Sciences, Writing
Completed a Bachelor of Arts & Social Sciences with a major in Writing, focusing on communication and written expression.
TPTemasek Polytechnic
Diploma, Veterinary Technology
Obtained a Diploma in Veterinary Technology covering clinical procedures, diagnostics, and animal care.
Tech stack
Software and tools used professionally
Availability
Location
SingaporeAuthorized to work in
Social media
Job categories
Interested in hiring Amanda?
You can contact Amanda and 90k+ other talented remote workers on Himalayas.
Message AmandaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
