Aramide Awodein
@aramideawodein1
I improve customer support quality, resolution, and retention across health tech SaaS.
NigeriaWhat I'm looking for
At Clipboard Health, I manage 120–150+ weekly customer inquiries for a healthcare staffing marketplace, maintaining 90%+ CSAT and 75%+ first-contact resolution. I also built ChatGPT-assisted templates and macros that reduced average handling time by roughly 20%.
Previously at Reliance Health, I led training and quality management for a 20-person support team, raising team-wide CSAT from roughly 78% to 93% over 18 months. I redesigned onboarding to cut ramp-to-productivity from six weeks to three, built Tableau dashboards for service-quality visibility, and resolved 95%+ of sensitive patient and provider escalations without leadership intervention.
I bring 7+ years of hands-on customer support, coaching, QA, escalation management, and process improvement experience across remote-first health tech and SaaS teams.
Experience
Work history, roles, and key accomplishments
Manage 120-150+ customer inquiries weekly across email, chat, and phone for a two-sided healthcare staffing marketplace, maintaining a 90%+ CSAT score. Achieve a 75%+ first-contact resolution rate by diagnosing root cause quickly and de-escalating high-severity complaints.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor's Degree
Pursued a Bachelor's degree at Obafemi Awolowo University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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