Apurva Jain
@apurvajain
Program manager driving data-led launches and cross-functional execution across tech, banking, and aviation.
IndiaWhat I'm looking for
I’m a Program Manager with 6 years of experience executing cross-functional initiatives and launches across tech, banking, and aviation. At Google India, I’ve led end-to-end GTM launches and program activations that translate performance tracking into continuous improvement.
I’m known for independent ownership of day-to-day execution, coordinating dependencies, and escalating risks across stakeholder groups to keep delivery on track. I’ve managed localization analysis that directly informed the India product roadmap, and I’ve built structured training and mentorship programs for cohorts.
At the Development Bank of Singapore (DBS), I tracked SLA performance across high-value escalations, consistently achieving a 90%+ on-time resolution rate. I also drove measurable customer outcomes—lifting customer satisfaction scores by 50% and reducing average turnaround time (TAT) by 2x—while serving as Interim Head of Operations.
Earlier, at TATA SIA Airlines (Vistara), I coordinated real-time crew response and escalated risk decisions during in-flight emergencies with zero safety incidents. This blend of operational rigor and stakeholder-focused execution is the foundation of how I lead today—supported by an MBA in Supply Chain & Operations and a Google Project Management Certificate.
Experience
Work history, roles, and key accomplishments
Executed end-to-end GTM launches for creator initiatives (Spotted on Shorts), delivering 5K+ creator sign-ups, 12K Shorts, and 65M YouTube views and earning 2 Economic Times Trendies awards. Program-managed multi-language community activations and partnered with stakeholders to deliver localized roadmap inputs, training, and cross-city creator programs.
Sales & Customer Service Officer
Apr 2023 - Jan 2025 (1 year 9 months)
Tracked SLA performance for high-value escalated cases, achieving 90%+ on-time resolution, and drove continuous improvement that increased customer satisfaction by 50% and reduced turnaround time by 2x. Acted as Interim Head of Operations, managing daily cash operations for the Delhi cluster, ensuring compliance, and driving a 30% increase in customer acquisition.
Senior Cabin Crew
Tata Sia Airlines Ltd. (Vistara)
Jan 2020 - Apr 2023 (3 years 3 months)
Coordinated real-time crew responses and escalated safety decisions during in-flight emergencies (including hydraulics failure and bird strike), maintaining zero safety incidents. Maintained 100% compliance with safety documentation across Airbus A320/A321 operations and supported standardized crew readiness through recurrent certifications and pre-flight briefings.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies
Master of Business Administration (MBA), Supply Chain & Operations
2022 - 2024
Completed an MBA in Supply Chain & Operations from Narsee Monjee Institute of Management Studies. Focused on operations and supply chain learning aligned with program delivery and process rigor.
Maharaja Agrasen College, Delhi University
Bachelor of Arts, Office Management & Secretarial Practices
2016 - 2019
Completed a B.A. Program in Office Management & Secretarial Practices from Maharaja Agrasen College, Delhi University.
Project Management Certificate, Project Management
Completed the Google Project Management Certificate.
Gandharva Mahavidyalaya
Alankar (Post-Graduate level), Hindustani Classical Music
Studied Hindustani classical music (Alankar) at a post-graduate level at Gandharva Mahavidyalaya, specializing in sarod and harmonium.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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