Apryl Purisima
@aprylpurisima
I’m a Virtual Assistant who strengthens safety, compliance, and customer experience.
PhilippinesWhat I'm looking for
I’m passionate about delivering meaningful results through collaboration, continuous learning, and problem-solving. I take pride in contributing to projects that create value, encourage creativity, and support both organizational goals and my professional growth.
In my most recent role as a Virtual Assistant, I perform content moderation by reviewing user-generated content for compliance with platform guidelines and community standards in the tuition industry for 3 years. I removed inappropriate or policy-violating content, monitored trends to improve moderation processes, and escalated complex cases to internal teams for resolution.
Previously, I served as a Controls & Compliance Analyst, performing control testing and compliance checks in the online shopping industry for 2 years. I identified control gaps, documented findings, monitored daily processes using NICE, and worked with different teams to improve compliance and support audit requirements.
Earlier, I built a strong foundation in customer support as a Customer Service Representative (phone, email & chat) for 4 years, helping customers with orders, deliveries, payments, billing invoices, refunds, and credits. I also taught English for 1 year and tutored elementary students, which sharpened my communication, organization, and feedback skills.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Rocketstation
Feb 2023 - May 2026 (3 years 3 months)
● Content Moderator
● Email Customer Service Representative
● Performed control testing & compliance checks in the online shopping industry to ensure company policies were followed.
● Identified control gaps & documented findings, recommending actions to reduce risks.
● Monitored daily processes using a monitoring software to ensure accuracy & compliance with standards.
● Worked with different teams to improve compliance.
● Assisted customers with orders, products, deliveries, and payments in the online shopping industry.
● Resolved customer issues such as orders, complaints, & tracking concerns to ensure satisfaction.
● Discussed & processed billing invoices, refunds & credits.
● Maintained accurate customer records, documented interactions, & provided clear follow-up communication.
Secondary English Teacher
St. Mary's Seminary
Jun 2014 - Jun 2015 (1 year)
● Taught English lessons to high school students for 1 year, focusing on reading, writing, speaking, & comprehension.
● Checked student work & gave feedback to help them improve their skills.
● Managed the classroom & helped maintain a positive and organized learning environment.
● Prepared lesson plans & teaching materials using productivity tools.
Private Tutor
Freelance
Jun 2012 - Jun 2014 (2 years)
● Tutored elementary students for 2 years in reading, writing, and basic math by creating simple lessons and activities.
● Made simple lessons and activities to help students learn better.
● Checked student progress and gave feedback to help them improve.
● Helped students with homework and school tasks.
Education
Degrees, certifications, and relevant coursework
Mariano Marcos State University
Bachelor of Science in Secondary Education, Secondary Education (English)
2008 - 2012
Earned a Bachelor of Science in Secondary Education with a major in English from Mariano Marcos State University.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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