April Hamzat

I am a dedicated Senior Customer Support Specialist with over four years of experience in high-volume, remote customer service environments. My career has been defined by a customer-centric approach, where I have successfully managed complex inquiries and ensured timely order fulfillment. I thrive in fast-paced settings and excel at collaborating cross-functionally to proactively resolve issues, which has significantly improved customer satisfaction.

In my current role at Tricare, I serve as a single point of contact for customer and provider inquiries, demonstrating my commitment to delivering exceptional service. I have consistently exceeded performance metrics, reducing resolution times by 20% through improved documentation and escalation processes. My ability to identify gaps in workflows has led to a 15% increase in case handling efficiency, showcasing my proactive problem-solving skills and dedication to continuous improvement.