AFAppose kubi Fred
@apposekubifred
Highly organized Administration Assistant with IT Help Desk expertise.
GhanaWhat I'm looking for
I am a highly organized and customer-focused Administration Assistant with over 3 years of experience in providing technical support and administrative services. My expertise lies in troubleshooting IT systems, managing databases, and delivering exceptional customer service. I have a proven track record of resolving technical issues promptly and improving workflow efficiency in office environments.
In my role as an IT Help Desk / Administration Assistant at SK&G Roofing Company, I provided Level 1 and Level 2 technical support, resolving 95% of tickets within SLA timeframes. I also assisted in managing office IT equipment and delivered training sessions for staff on basic IT troubleshooting. My commitment to excellence is evident in my ability to document and update IT processes, creating user-friendly manuals for staff reference, and supporting procurement efforts that reduced costs by 10%.
Experience
Work history, roles, and key accomplishments
IT Help Desk / Administration Assistant
SK&G Roofing Company
Jan 2021 - Jan 2022 (1 year)
Provided Level 1 and Level 2 technical support, resolving 95% of tickets within SLA timeframes. Assisted in managing office IT equipment and maintained IT asset inventory. Scheduled meetings, prepared reports, and delivered training sessions on IT troubleshooting.
Administrative Support Officer
SK&G Roofing Company
Jan 2021 - Jan 2022 (1 year)
Provided administrative assistance to the IT team, including document organization and new employee onboarding. Managed purchase orders and invoices, ensuring timely payment processing while maintaining excellent customer service.
Volunteer IT Support Assistant
Community Tech Hub
Jan 2020 - Jan 2021 (1 year)
Provided technical assistance to seniors, teaching basic computer and internet usage. Installed software and resolved minor hardware issues for community members.
Education
Degrees, certifications, and relevant coursework
KTKwame Nkrumah University of Science and Technology
Bachelor of Science, Information and Communication Technology
2014 - 2018
Bachelor of Science in Information and Communication Technology, focusing on the integration of technology in communication systems and the development of IT solutions.
IPMC
Certificate, System and Network Engineering
2013 - 2013
Certificate in System and Network Engineering, covering essential skills in network configuration, management, and support.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Interested in hiring Appose kubi?
You can contact Appose kubi and 90k+ other talented remote workers on Himalayas.
Message Appose kubiFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
