Apple Quilloy

I’m an operations and administrative professional with 12 years at JPMorgan Chase, focused on executive communication, workflow optimization, and high-stakes process management across distributed teams. I’m known for handling complex priorities with precision, discretion, and calm under pressure.

In my Learning & Development Specialist / Training Officer role, I delivered end-to-end virtual onboarding for 100+ new hires and managers, consistently meeting readiness benchmarks and reducing time-to-productivity for each cohort. I also produced executive-facing presentations and internal video content using Camtasia and PowerPoint, cutting content turnaround time by 30% through standardized templates and a streamlined review process.

I build systems that keep organizations running efficiently—coordinating multi-stakeholder scheduling and communications across HR Business Partners, Operations leads, and SMEs. I managed technical production for 50+ annual live virtual sessions across Adobe Connect, Zoom, and SharePoint, achieving zero session disruptions through proactive setup, testing, and real-time troubleshooting.

Earlier, as a Senior Dispute Specialist / Policy & Procedure Coach, I improved specialist team scorecards by 22% within 90 days by designing individualized coaching plans and targeted performance interventions. I maintained 100% policy and federal regulatory compliance through weekly calibration sessions and policy refresher programs, and I built an audit-ready knowledge base and KPI dashboard that helped leadership act on early indicators to reduce escalation response time.