Looking for a job

Apoorva Jain

@apoorvajain

Message

Operations leader skilled in data-driven process improvement.

India

Message

What I'm looking for

I seek roles where I can lead operations and process-improvement initiatives, use data to reduce inefficiencies, collaborate across functions, and grow into higher-impact governance or program leadership positions.

I am an analytical operations professional with 4+ years of experience in operations management, governance, administration, and data-driven process optimization, trained in structured problem solving from the McKinsey Forward Program.

I have led teams, conducted large-scale inspections, overseen complaint redressal and vigilance functions, and implemented data-backed solutions—investigating 500+ complaints and reducing recurring issues by 15% while improving division efficiency by 12%.

I bring technical proficiency in Foundational Python, Advanced Excel, and statistics, combined with hands-on experience in risk management, root cause analysis, stakeholder engagement, and public-sector program coordination.

Experience

Work history, roles, and key accomplishments

Current

Complaint Inspector

Current

Dept Of Posts

Jan 2025 - Present (9 months)

Investigated and resolved 500+ customer complaints, embedding data-driven solutions that reduced recurring issues by 15% and managed fraud and court-related matters within regulatory guidelines.

Data Analysis Stakeholder Management Reporting Root Cause Analysis Case Management

Assistant Superintendent

Dept Of Posts

May 2025 - Aug 2025 (3 months)

Led 100+ personnel and improved divisional operational efficiency and service delivery by 12% while conducting community outreach through the Dak Community Development Programme.

Team Leadership Operations Management Community Outreach Program Coordination Cross Functional Collaboration Performance Improvement Public Engagement

Sub-Divisional Head

Dept Of Posts

Sep 2023 - Jan 2025 (1 year 4 months)

Conducted inspections of 90+ post office facilities to ensure compliance with rules and acted as appointing and disciplinary authority for rural postal staff, improving governance and risk management.

Inspections & Compliance Risk Management Disciplinary Operational Audits Reporting

Junior Manager

JSW Steel Coated Products Ltd.

Apr 2018 - Jun 2019 (1 year 2 months)

Coordinated cross-functional teams for continuous Galvalume line operations, participated in incident investigations using RCA tools, and optimized inventory to reduce operational expenses.

Root Cause Analysis Inventory Management Continuous Improvement Team Collaboration

Graduate Engineer Trainee

JSW Steel Coated Products Ltd.

Apr 2017 - Mar 2018 (11 months)

Managed shift-level production planning for 20+ team members on the CGL line, contributed to a line extension project by identifying and resolving bottlenecks to meet project timelines.