Open to opportunities

Apena Oyinpreye

@apenaoyinpreye

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Aspiring business professional passionate about customer experience strategies.

Nigeria

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What I'm looking for

I am looking for a role that values innovation and customer-centric strategies, offering opportunities for growth and collaboration.

I am a young and driven professional with a strong focus on implementing strategies that enhance customer retention and improve overall customer experience. My experience as a Technical Sales Manager at Ignite Energy Access Nigeria Ltd has equipped me with the skills to deliver exceptional support to clients, ensuring their needs are met promptly and effectively. I thrive in dynamic environments where I can leverage my communication skills to educate customers and resolve issues efficiently.

Previously, I served as the Vice President of Energy Development at Entric Power Systems Ltd, where I led customer engagements and collaborated with sales teams to present unique product benefits. My efforts in implementing client feedback systems significantly increased customer satisfaction and retention. I am passionate about using my expertise in commercial strategy and business development to drive growth and foster strong relationships with stakeholders.

Experience

Work history, roles, and key accomplishments

Technical Sales Manager

Ignite Energy Access Nigeria Ltd

Nov 2024 - May 2025 (6 months)

Delivered prompt and professional support to clients through various channels, actively listening to customer concerns to resolve issues efficiently. Handled both inbound and outbound customer communications to address inquiries, troubleshoot issues, and ensure satisfaction.

Customer Support CRM Platforms Product Education Troubleshooting Customer Satisfaction Communication Social Media Email Chat

Vice President Energy Development

Entric Power Systems Ltd

Feb 2022 - Nov 2024 (2 years 9 months)

Led engagements with customers to provide accurate product information and collaborated with the sales team to present unique benefits. Implemented client feedback systems, which significantly increased customer satisfaction and retention.

Client Relationship Management Product Development Customer Satisfaction Communication Lead Generation

Education

Degrees, certifications, and relevant coursework

University of Lagos

B.Sc., Electrical and Electronics Engineering

Activities and societies: Final Year Project: Feasibility Study on Waste to Energy Technologies in the University of Lagos.

Completed a Bachelor of Science in Electrical and Electronics Engineering. Undertook a final year project focused on the feasibility study of waste-to-energy technologies within the University of Lagos.