Apelele Mjana

I am a dynamic and customer-focused Digital Communications Agent with hands-on experience delivering exceptional support remotely across multiple digital platforms, including live chat, social media, and email. My ability to manage high volumes of inquiries while triaging and escalating issues with precision has been a hallmark of my career. I thrive in collaborative environments, utilizing tools like Slack, Google Suite, and Microsoft Teams to ensure seamless communication with remote teams.

Throughout my tenure at DMC Debt Management, I have delivered empathetic and timely customer support, ensuring high standards of service quality. I am known for my strong written communication skills, attention to detail, and a calm, empathetic tone under pressure. I am passionate about delivering excellent service and am excited to grow into leadership or account management roles where I can further enhance customer experiences.