At Infosys, I build and configure ServiceNow HRSD and ITSM solutions that automate employee and service workflows. I've developed 40+ HR Record Producers, Service Catalog items, Order Guides, and Flow Designer automations.
I led Barry Callebaut's translation of 50+ HR Record Producers across 19+ languages, supporting a seamless multilingual Employee Center experience. I also built an employee lifecycle application that reduced onboarding data-entry time by 45% and cut SLA fulfillment from five days to under 48 hours.
I work across configuration, testing, support, integrations, and audit controls, including REST API integration with Azure AD. I'm quadruple-certified in ServiceNow and focus on secure, scalable platform experiences using role-based access and ACLs.
