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Apapa Anaoniso

@apapaanaoniso

IT Support Specialist with experience at Day Secondary School and Rivers State ICT Department, who reduced system downtime by 40%.

Nigeria

Message

At Day Secondary School, I reduced system downtime by 40% through proactive maintenance and created a dashboard for performance tracking and engagement reporting.

I also authored a comprehensive SOP manual for laboratory operations and established user access controls to enhance system security.

At Rivers State ICT Department, I supported state-wide biometric verification systems and diagnosed network and hardware-related hurdles.

My IT support experience includes remote diagnostics across PC, Mac, web, and desktop environments, plus administration in Microsoft 365 and Google Workspace. I’m equipped for remote operations and have written technical SOPs, user manuals, and knowledge bases.

Experience

Work history, roles, and key accomplishments

Current

Operations and Logistics Officer

Current

Royal Ambassadors of Nigeria

Aug 2025 - Present (1 year 2 months)

Directed logistics for mission trips, managed budgeting and resource allocation, and enhanced communications through digital collaboration tools.

Logistics Management Budgeting Resource Allocation Digital Collaboration

IT Support & Academic Operations

Day Secondary School

Jun 2024 - Jun 2025 (1 year)

Reduced system downtime by 40% through proactive maintenance, created a performance tracking dashboard, authored a comprehensive SOP manual, and established user access controls to enhance system security.

System Maintenance Dashboard Creation SOP Development User Access Control IT Support

Technical Operations Intern

Rivers State ICT Department

Mar 2021 - Sep 2021 (6 months)

Supported state-wide biometric verification systems, diagnosed and resolved network and hardware issues, and ensured data integrity through precise record-keeping.

Biometric Systems Network Troubleshooting Hardware Support Data Integrity