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Anwaruddin Bin Ibrahim

@anwaruddinbinibrahim

AI Data Operations and Localization Specialist with 7+ years of experience delivering Human-in-the-Loop AI, LLM evaluation and NLP projects

Cyprus

Message

What I'm looking for

I'm seeking remote or hybrid AI data operations, localisation, and language-services project roles in Cyprus or across the EU/EMEA, where I can manage multilingual workflows, distributed contributors, quality, and delivery.

At Appen, I deliver multilingual transcription, machine translation, translation evaluation, and data annotation projects that support AI model training for clients including Meta, Microsoft, Amazon, and Google.

I coordinate global crowdsourcing pipelines of 10 to 300+ contributors, manage contractor workflows and deadlines, and work across time zones to meet strict quality and delivery targets. I also evaluate LLM performance, support localisation across target markets, and oversee data preprocessing for bias and PII removal.

Before Appen, I spent more than a decade at TM One providing Tier 1 and Tier 2 technical support for fibre broadband services. I diagnosed network issues, trained agents, collaborated with field technicians and NOC teams, and maintained service performance across FCR, AHT, and CSAT metrics.

Experience

Work history, roles, and key accomplishments

AI Data Operations & Project Specialist

Appen

Jan 2019 - Jul 2026 (7 years 6 months)

Delivered 20+ multilingual AI, NLP, LLM evaluation, transcription, translation and annotation projects, managing 10-300+ global contributors. Led HITL evaluations, LQA, privacy compliance, reporting and payments. Managed large-scale speech, search, image, video, transcription and translation programs across 30+ locales, developing QA frameworks and consistently exceeding client quality targets

Transcription Machine Translation Data Annotation NLP LLM Evaluation Crowdsourcing Project Management Quality Assurance ADAP ModelMate Phrase Jira Salesforce Slack Zendesk Vendor Management Workforce Management Human In The Loop

Customer Service Tech Support Specialist

TM One Berhad

Apr 2008 - Nov 2018 (10 years 7 months)

Provided Tier 1 and Tier 2 support for consumer and enterprise ICT services, troubleshooting FTTH, Wi-Fi and network issues. Collaborated with NOC, field engineers and Tier 3 teams to meet SLA targets. Supported high-value expatriate and foreign resident customers with technical, product and billing queries, while delivering onboarding and technical training for support agents