Open to opportunities

Anwar Asbane

@anwarasbane

Message

I improve business workflows through quality analysis, automation support, and data-driven operational insights.

Morocco

Message

What I'm looking for

I'm looking for a remote, AI-driven automation or process optimisation role where I can analyse workflows, improve operational quality, build clear documentation, and use digital tools to deliver measurable improvements.

At Majorel, I monitor customer interactions, uncover recurring process gaps, and produce QA reports and performance dashboards that support automation-ready workflow improvements. I also develop SOPs and training documentation while using CRM and digital analytics tools to track KPIs and flag anomalies.

Previously, I managed high-volume B2B client support and sales operations at Teleperformance, resolving complex issues, meeting SLA targets, and maintaining reliable CRM workflows. My experience spans process analysis, quality assurance, consultative sales, cross-functional collaboration, and remote work with international teams.

Experience

Work history, roles, and key accomplishments

Quality Analyst

Majorel

Jan 2024 - Jan 2026 (2 years)

Monitored and evaluated agent interactions across phone and email channels, ensuring adherence to quality standards and SOPs. Identified recurring process gaps and collaborated with operations and training teams to implement corrective automation-ready workflows.

Quality Assurance Process Analysis SOP Development CRM Data Analysis Reporting