Abir Bouaouad
@abirbouaouad
Quality Analyst at Foundever, analyzing quality reports and reviewing processes to identify errors and gaps.
MoroccoWhat I'm looking for
At Foundever, I analyze quality reports, review processes, and document issues and findings to help ensure compliance with standards and guidelines.
Previously, I resolved over 100 customer queries weekly as a Customer Service Representative at Foundever, achieving 90% satisfaction. I also streamlined quality metrics.
Experience
Work history, roles, and key accomplishments
Maintained and analyzed quality reports, monitored and reviewed processes, identified errors and gaps, documented issues, and ensured compliance with standards and guidelines.
Resolved 100+ customer queries weekly with 90% satisfaction and streamlined quality metrics.
Education
Degrees, certifications, and relevant coursework
Private School ESARC
DTS, Travel Agent and Tourism
2018 - 2020
DTS in Travel Agent and Tourism from Private School ESARC from 2018 to 2020.
University Muhammad 5
BachelorDegree, English
2012 - 2016
Bachelor's degree in English from University Muhammad 5, Rabat, from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Social media
Job categories
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