Youssef Belgnaoui
@youssefbelgnaoui
QA tester and QA engineer improving software quality through test automation, API testing, and process optimization.
MoroccoWhat I'm looking for
I am a QA Tester and QA Engineer with experience designing and executing manual and automated test plans for web and mobile applications, performing API testing, and building Excel/VBA tools to optimize test data preparation and reporting. At AXA Services Maroc I reduced regression cycle time by 30% through optimized test design and automation and improved defect detection by introducing structured coverage and risk-based testing.
Previously I managed workforce planning and delivered automated dashboards and workflows to track SLAs and KPIs, cutting reporting time by 50% and increasing helpdesk efficiency. I collaborate closely with cross-functional teams, work with tools like Postman, Cypress, TestFactory, Jira and Azure DevOps, and focus on CI/CD readiness and audit-compliant releases.
Experience
Work history, roles, and key accomplishments
QA Tester
AXA Services Maroc
May 2021 - Present (4 years 5 months)
Designed and executed test plans and regression packs for web and mobile, reducing regression cycle time by 30% and improving defect detection through structured coverage and risk-based testing.
Reporting, Planning & IT Analyst
AXA Group Operations
Jan 2019 - May 2021 (2 years 4 months)
Managed workforce planning and delivered automated operational reporting and dashboards, reducing reporting time by 50% and improving helpdesk efficiency through optimized scheduling.
Flow Manager
WEBHELP
Aug 2014 - Jan 2019 (4 years 5 months)
Managed real-time call center operations and workforce planning, analyzed KPIs and produced operational reports to improve service quality and meet SLAs.
Education
Degrees, certifications, and relevant coursework
National School of Applied Sciences (ENSA), Kénitra
Bachelor's Degree in Engineering, Engineering
Bachelor's Degree in Engineering completed at ENSA Kénitra, awarded in 2016.
Ecole MIAGE - Témara
Advanced Technician Diploma, Software Development
Advanced Technician Diploma in Software Development from Ecole MIAGE - Témara.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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