Azeddine Zoui
@azeddine
Quality Analyst at Wise, evaluating customer interactions and identifying trends to improve service quality.
MoroccoWhat I'm looking for
At Wise, I evaluate customer interactions against service and quality standards, identify trends across cases, and give support agents constructive feedback.
I also highlight recurring issues and process gaps, and suggest improvements to raise service quality.
Before moving into quality at Wise, I supported international customers with account and payment inquiries, resolving concerns in line with company procedures.
At Microsoft, I resolved complex hardware and technical issues and followed escalations through to resolution. At Disney+, I assisted customers with account, subscription, billing, and technical issues.
Experience
Work history, roles, and key accomplishments
Evaluated customer interactions against service and quality standards, identified trends, and provided constructive feedback to support agents. Highlighted recurring issues and suggested improvements to raise service quality.
Supported international customers with account and payment inquiries, resolving concerns efficiently and accurately. Followed company procedures to deliver professional, compliant service.
Resolved complex hardware and technical issues for customers in a fast-paced support environment. Managed escalations and followed difficult cases through to resolution while maintaining high customer satisfaction.
Customer Representative
Disney+
Feb 2020 - Dec 2021 (1 year 10 months)
Assisted customers with account, subscription, billing, and technical issues. Delivered professional, positive customer experiences across multiple support topics.
Education
Degrees, certifications, and relevant coursework
Lycée Ibn El Khatib
Baccalaureate (High School Diploma), General Studies
Completed high school education with a Baccalaureate diploma.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
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