Open to opportunities

Abdelkrim Ait Idir

@abdelkrimaitidir

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Experienced quality analyst skilled in social media policies.

Morocco

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What I'm looking for

I am looking for a role that allows me to leverage my skills in quality analysis and social media policies, with opportunities for growth and collaboration in a dynamic environment.

As a dedicated Quality Analyst with experience in social media policies, I have successfully led quality improvement projects at Majorel, specifically for Google and Facebook. My role involved enhancing service quality and meeting performance targets, which has honed my skills in identifying and removing harmful content while maintaining a positive user experience.

With a strong background in communication and problem-solving, I thrive in fast-paced environments. My experience as a Call Center Agent further developed my ability to handle customer interactions effectively, ensuring satisfaction and efficiency. I am committed to continuous learning and improvement, as evidenced by my education in Linguistics and Marketing.

Experience

Work history, roles, and key accomplishments

Quality Analyst

Majorel - Google Policies

Feb 2021 - Oct 2021 (8 months)

Led quality improvement projects to meet performance targets and provided solutions to enhance product or service quality. Skilled in identifying and removing harmful content while maintaining a positive user experience.

Quality Improvement Content Moderation Performance Analysis Problem Solving Communication Team Collaboration Social Media Policies

Quality Analyst

Majorel - Facebook Policies

Jan 2020 - Feb 2021 (1 year 1 month)

Focused on meeting precision and recall targets for effective content moderation, ensuring harmful content is accurately identified and removed while minimizing false positives.

Content Moderation Precision And Recall Quality Assurance Problem Solving Communication Social Media Policies