Jacintha Gabriel
@jacinthagabriel
I lead Amazon operations teams, improving SLA performance, catalog quality, and data-driven processes.
IndiaWhat I'm looking for
I've spent 7+ years at Amazon leading operations, catalog quality, and SLA performance. As an Operations Manager, I manage teams of 10–15 associates, improve throughput across four teams, and have helped promote 5–6 associates into lead roles.
I use root-cause analysis, coaching, automation, and reporting to solve operational problems. I led validation of an automated category-mapping system that improved model accuracy from 85% to 95%, built a vendor-escalation ticketing system, and created QuickSight dashboards to make KPI trends and bottlenecks visible.
Experience
Work history, roles, and key accomplishments
Managed a team of 10-15 associates, driving performance and career growth. Owned SLA and quality performance, led process improvements, and built reporting dashboards to enhance decision-making.
Automated file-tracking and metrics reporting, improving reporting cadence. Managed calendars, served as onboarding mentor, and analyzed catalog data to enhance accuracy and efficiency.
Conducted cross-marketplace analysis to identify catalog overlap and reduce error rates. Built quality-check reports and partnered with cross-functional teams to implement process fixes.
Education
Degrees, certifications, and relevant coursework
Anna University
Bachelor of Technology, Information Technology
Bachelor of Technology in Information Technology from Anna University, Chennai, India, completed in April 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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