Anurag Sinha
@anuragsinha
I keep enterprise CRM platforms stable through SQL troubleshooting and incident resolution.
IndiaWhat I'm looking for
At IBM, I support Indian Oil Corporation's SDMS platform, built on Siebel CRM, providing L2 production support for a business-critical enterprise application.
I investigate distributor-raised incidents, troubleshoot production issues with Oracle SQL and data validation, and perform controlled data updates following operational procedures. I work with DBAs, business users, L3, and development teams to restore services within SLA timelines and validate platform stability after resolution.
My work includes root cause analysis for recurring incidents and production issue analysis across Siebel Business Components, Applets, Joins, and Picklists.
I'm also building toward AI-enabled enterprise support and Java backend development through training in prompt engineering, RAG, AI agents, n8n automation, Core Java, Spring Boot, REST APIs, and Git.
Experience
Work history, roles, and key accomplishments
Provide L2 production support for IOCL's SDMS (Siebel CRM) platform. Investigate incidents, analyze production issues using Oracle SQL, and perform data validation and root cause analysis.
Education
Degrees, certifications, and relevant coursework
SRM Institute of Science and Technology
Bachelor of Technology, Computer Science and Engineering
Grade: 65.58%
Completed B.Tech in Computer Science and Engineering with 65.58%.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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