At Capgemini, I provide L2/L3 production support for IBM Sterling OMS, resolving critical incidents and maintaining SLA compliance. I also configure participants and model processes for Distributed Order Management and Global Inventory Visibility.
I reduced average incident resolution time from 4 hours to 2 hours through triage and prioritization, and led root cause analysis that improved application stability. I use Oracle SQL and OMS Console to investigate order, shipment, and inventory issues, and customize functionality through User Exits.
Earlier at Capgemini, I supported OMS production operations, investigated order-processing issues, and resolved XML/XSLT transformation problems. I also reprocessed IBM MQ, EDI, and file-based transactions, reducing the failed message backlog by 30%.
