Anurag Chouhan

I’m a dynamic, detail-oriented professional with a strong background in financial customer support, fraud analysis, and real-time dispute resolution. I’ve built a proven track record of managing high-priority international accounts across US and UK markets, mitigating fraudulent activity while delivering exceptional customer experiences.

In my current role as a ShopperVoice Specialist at Teleperformance, I deliver real-time resolution for US-based shoppers regarding account management and financial transactions. I efficiently resolve complex prepaid and MasterCard issues—including card declines and expirations—and organize urgent replacements. I also manage, troubleshoot, and secure user accounts to ensure seamless shopping experiences and high satisfaction.

Previously, as a Senior Associate – Banking & Financial Services at WNS Global Services, I managed and resolved extensive banking and financial queries for major UK-based clients. I handled complex account management tasks, transaction disputes, and general inquiries with a high degree of financial accuracy. I maintained strict adherence to UK market compliance and regulatory standards, and I used advanced CRM tools to streamline operations, reduce response times, and elevate service quality.

Earlier, as a Financial Crime Analyst at TaskUs Private Limited, I manually investigated and recovered compromised customer accounts while restricting unauthorized access. I reviewed account activity to identify, flag, and mitigate fraudulent behavior and anomalies, and I labeled and escalated high-risk accounts using a robust red-flags system. I provided high-quality customer support and security resolutions via chat and email channels—and I’m now seeking a challenging position that fosters both organizational and professional growth.