anum naveed
@anumnaveed
Dynamic Customer Service Representative with expertise in problem-solving.
What I'm looking for
I am a dedicated Customer Service Representative with a proven track record of enhancing client interactions and operational effectiveness. With experience at Stark Carpet, I have developed strong communication and problem-solving skills that allow me to address customer needs effectively. My ability to listen empathetically and exercise patience has fostered positive relationships with clients, ensuring their satisfaction and loyalty.
Throughout my career, I have managed payment collections, rectified billing discrepancies, and ensured timely resolution of issues. My commitment to excellence is reflected in my consistent achievement of sales goals and on-time customer shipments. I am eager to leverage my skills in a challenging role that further enhances customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Lead Order Processor/Customer Service Representative
Stark Carpet
Jan 2016 - Present (9 years 6 months)
Enhanced client interactions via personalized aid. Managed payment collection and arranged subsequent billing. Communicated accurate product and service knowledge to clients.
Education
Degrees, certifications, and relevant coursework
Houston Community College
Associate of Liberal Arts, Liberal Arts
Completed an Associate of Liberal Arts degree at Houston Community College from 2008 to 2010. Developed a broad educational foundation across various disciplines.
University of Houston
Bachelor of Science, Human Resource Development
Studied Human Resource Development at the University of Houston from 2016 to 2018. Gained expertise in various aspects of human resources, preparing for a career in the field.
Availability
Location
Authorized to work in
Job categories
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