Open to opportunities

Vithika Rathore

@vithikarathore

Message

Airline customer service professional and freelance content creator focused on seamless passenger experiences.

India

Message

What I'm looking for

I’m looking for a challenging role in a dynamic aviation environment where I can leverage my airline operations and technical check-in support skills to deliver passenger-centric service, handle complaints confidently, and contribute to seamless travel experiences.

I’m a customer service professional with hands-on experience in airline operations, including passenger ticketing, check-in operations, and flight operations coordination using the GO NOW system. From the reservation counter, I issue tickets, maintain accurate records, and support smooth passenger flow by coordinating with check-in and departure gate staff.

I also resolve passenger complaints related to ticket cancellations, modifications, postponements, and refunds, while delivering VIP/CIP Meet & Assist services and coordinating continuity with destination stations. Alongside this, I freelance as a content writer & creator—producing blog articles, social media posts, and video scripts while meeting client timelines and brand guidelines.

Experience

Work history, roles, and key accomplishments

Current

Freelance Content Writer

Current

Self-Employed

Aug 2023 - Present (2 years 10 months)

Created client-focused content across industries, including blog posts, social media content, and video scripts tailored to client specifications. Managed content timelines and maintained quality by adapting writing style to brand guidelines and target audiences.

Content Writing Copywriting Social Media Content Video Scriptwriting Brand voice adaptation

Customer Service Executive

SpiceJet Ltd

Jan 2022 - Jul 2023 (1 year 6 months)

Issued passenger tickets and handled reservation counter operations, ensuring accurate records. Managed check-in and flight coordination using the GO NOW system and supported Kiosk/Web/Mobile check-in troubleshooting while resolving passenger complaints and delivering VIP/CIP Meet & Assist services.

Ticketing GO NOW System Reservation Counter Operations Web & Mobile Check In Support VIP CIP Meet & Assist Operations Coordination

Education

Degrees, certifications, and relevant coursework

Desh Bhagat University

B.Tech, Computer Science Engineering

2021 -

Pursuing a B.Tech in Computer Science Engineering at Desh Bhagat University. The entry indicates enrollment starting in 2021, with no end year provided.