At OneXtel, I own adoption, technical health, and client relationships across 14 enterprise accounts on a CPaaS platform spanning SMS, RCS, and WhatsApp Business API. I grew message volume 20–25% quarter-over-quarter and won a client’s traffic from a competing vendor.
I also built a reporting workbook used by all nine regional TAMs and a pipeline that generates the weekly leadership deck in under a minute, down from a full day of manual work. I cut major escalation resolution time from 5–7 days to 2 days, and routine requests from a full day to a couple of hours.
Previously, at AiSensy, I owned post-sales success, renewals, and expansion for enterprise and mid-market SaaS customers, with NRR of 115–120% and GRR above 90%. At Cuemath, I supported renewals and retention for customers using its mobile app and web-based learning platform, and at BYJU’S I led a 30+ member digital lending operations team.
