Mrudhul George
@mrudhulgeorge
I build enterprise customer success and AI-powered support operations that improve adoption, retention, and efficiency.
IndiaWhat I'm looking for
At Wayground (formerly Quizizz), I managed the full customer lifecycle for 120 enterprise and 150 high-value self-serve customers representing $1.2M ARR, driving adoption, retention, renewals, and expansion. I maintained 90%+ CSAT, 90% GRR, 95% NRR, and generated $30K in expansion revenue.
I partner with Product, Engineering, Sales, and Support to turn customer insights into better outcomes. I've led a Zendesk-to-Freshdesk migration and built AI-powered customer intelligence, response assistance, and quality assurance platforms that reduced support effort by 30%, repetitive queries by 25%, and improved operational efficiency by 20%+.
Experience
Work history, roles, and key accomplishments
Customer Experience Manager
Wayground
Oct 2022 - Jul 2026 (3 years 9 months)
Managed end-to-end customer lifecycle for enterprise and high-value self-serve customers, driving onboarding, adoption, retention, and expansion. Led support operations, maintained 90%+ CSAT, and implemented AI-powered improvements reducing support effort by 30%.
Technical Support Specialist
Pear Assessment
Dec 2020 - Sep 2022 (1 year 9 months)
Delivered multi-channel technical support and partnered with Customer Success, Product, and Engineering teams to resolve complex issues. Conducted 15-20 onboarding and training sessions monthly to accelerate product adoption.
Product Specialist
BYJU'S
Oct 2018 - Dec 2019 (1 year 2 months)
Conducted customer onboarding and product demonstrations, educating customers on platform capabilities. Built trusted relationships through consultative engagement and collaborated with internal teams to share feedback for product improvement.
Education
Degrees, certifications, and relevant coursework
St. Joseph's Institute of Management, Bangalore
Post Graduate Diploma in Management, Marketing & Human Resources
2016 - 2018
Post Graduate Diploma in Management with specialization in Marketing and Human Resources.
Viswajyothi College of Engineering & Technology
Bachelor of Technology, Electronics & Communication Engineering
2011 - 2015
Bachelor of Technology with specialization in Electronics and Communication Engineering.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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