Anuj Rao User
@anujraouser
Data-driven Administration Executive with 5+ years driving process improvements, analytics, and customer-focused outcomes.
IndiaWhat I'm looking for
I’m a data-driven professional with 5+ years of experience in India and Canada, specializing in business analysis, administration, and critical thinking. I collaborate with cross-functional teams to analyze datasets, resolve complex operational issues, and deliver actionable insights that improve workflows and customer experiences.
In my current role as an Administration Executive at Viveka Hospitals, I manage CGHS OPD/IPD bill uploading, resolve complex queries, and coordinate insurance and outstanding payments to ensure seamless financial operations. I also compile and analyze medicine indent data, support hospital initiatives through operational analytics, and strengthen reputation by managing social media content, improving Google reviews, and analyzing patient feedback—while directing support functions to enhance departmental efficiency.
Experience
Work history, roles, and key accomplishments
Administration Executive
Viveka Hospitals
Jan 2024 - Present (2 years 5 months)
Efficiently manage CGHS OPD/IPD billing workflows by uploading bills, resolving complex queries, and coordinating insurance and outstanding payments. Compile and analyze medicine indent data, oversee hospital digital presence (social media and Google reviews), and support departmental efficiency through staff and stakeholder communication.
Conducted analysis and audits to identify patterns in data and drive process improvements. Partnered with stakeholders to address quality issues and improve operational efficiency through problem solving and root-cause identification.
Provided support to 240+ AbeBooks customers and sellers per week, contributing to excellent customer satisfaction ratings. Collaborated with internal teams to build data-driven solutions and identify system-application gaps to improve customer experience.
Supported 330+ Amazon sellers and merchants weekly, achieving a 98% seller satisfaction rating (18% above company average). Improved workflows by identifying gaps between system applications and business requirements, and collaborated with teams such as Customer Service, Merchant Investigations, and Payments to resolve seller issues.
Education
Degrees, certifications, and relevant coursework
Conestoga College
Specialist, Strategic Global Business Quality
2020 - 2022
Grade: GPA: 92%
Completed a Strategic Global Business Quality Specialist program at Conestoga College, achieving a GPA of 92%.
Bhavan’s Vivekananda College
Bachelor of Commerce, Computers
2015 - 2018
Earned a Bachelor of Commerce (Computers) from Bhavan’s Vivekananda College.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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