Antonio Sanchez

I'm Antonio Sanchez, a dedicated Client Support Specialist with over a decade of experience in healthcare-adjacent administrative roles. My journey has been marked by a commitment to compassionate service and meticulous attention to detail. I have successfully navigated high-volume inquiries and complex data verification, ensuring seamless transitions into Patient Access support. My expertise in handling customer and patient-facing communication has allowed me to resolve intricate inquiries effectively, fostering positive relationships with external stakeholders.

In my current role as a Business Systems Analyst at Adtalem Global Education, I have created and launched numerous academic programs, ensuring accurate setup and integration with systems like Banner and DegreeWorks. My ability to manage daily support tickets in Salesforce has significantly improved response rates and user satisfaction. I take pride in leading virtual training sessions, empowering staff with the knowledge they need to excel in their roles. My experience at Pace University as a Registrar Services Representative has further honed my skills in guiding students through academic processes, validating data, and collaborating with academic departments to enhance service delivery.