I’m looking for a fully remote role in a tech or SaaS company where I can provide customer and technical support through chats and tickets, work with clear processes, and be part of a collaborative team. I value stable schedules, good communication, and opportunities to grow my skills long term.
DAOpen to opportunities
David Antonio Azucena
@antonioazucena
Bilingual technical support specialist skilled in SaaS, consumer tech troubleshooting, and customer-focused resolutions.
El SalvadorWhat I'm looking for
I’m a bilingual (English/Spanish) Technical and Customer Support Specialist with an IT background and experience working remotely for tech and SaaS companies. I’ve mainly worked handling support tickets and live chats, troubleshooting technical issues, and helping users with platform, account, payment, and connectivity problems. I’m comfortable adapting to new tools and workflows and enjoy roles where I can combine technical problem-solving with clear, human communication in remote teams.
Experience
Work history, roles, and key accomplishments
CO
Technical Support Specialist
Concentrix
Jan 2015 - Dec 2016 (1 year 11 months)
Managed inbound technical support tickets and live chats for HP SmartFriend, troubleshooting hardware, software, and connectivity issues while maintaining quality and customer satisfaction.
TF
Technical Support Specialist
The Functionary
Supported merchants on the BigCommerce SaaS platform across US/UK/AU markets, resolving storefront and configuration issues and managing SaaS support workflows.
TE
Customer & Technical Support
Telus
Acted as primary contact for Roblox users handling account access, payments, security cases and escalations while following strict internal procedures.
SY
Technical Support Representative
Sykes
Provided technical support for Sony smart TVs including firmware, Wi‑Fi and Bluetooth troubleshooting, and documented interactions to reduce repeat issues.
Education
Degrees, certifications, and relevant coursework
EP
EDÚCAME Flexible Education Program
Technical Diploma, Computer Data Systems
2019 - 2023
Completed a technical education program focused on computer data systems and practical IT support skills from 2019 to 2023.
US
Unknown High School
High School Diploma, General Secondary Education
Obtained a High School Diploma related to secondary education prior to professional technical training.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
El SalvadorAuthorized to work in
Salary expectations
18k-24k USD
Social media
Job categories
Technical Support SpecialistTechnical Support SpecialistCustomer Support RepresentativeSaaS Support SpecialistTechnical Success ManagerHelp Desk TechnicianOperations SupportQuality AssuranceSenior Escalation EngineerTechnical Support TechnicianTechnical Support RepresentativeTechnical Support AssociateTechnical Support AnalystSupport SpecialistTechnical Support EngineerIT Support SpecialistTechnical Customer Support Associate
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