Neftaly Antonio Zavala Trigueros
@neftalyantoniozavala
Non-voice customer support specialist at ATENTO EL SALVADOR, resolving customer issues through remote support and Zendesk workflows.
El SalvadorWhat I'm looking for
At ATENTO EL SALVADOR, I provide remote customer support and resolve service issues while keeping case documentation accurate. I use Zendesk and Avaya within structured support workflows.
My work spans telecommunications, technology, and mobile services. I apply troubleshooting and service procedures to resolve cases and escalate issues when appropriate.
At TELUS, I provided remote customer support in a technology-focused environment, documenting interactions and following established service processes. Earlier, at CONVERGYS, TELEPERFORMANCE, and SYKES LIMITADA DE EL SALVADOR, I provided customer service and technical support in high-volume environments.
I’m seeking a remote non-voice customer support role focused on email, live chat, tickets, and technical support. I support customers in English and Spanish.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Atento El Salvador
May 2023 - Oct 2026 (3 years 5 months)
Provided remote customer support, resolving inquiries and service issues while maintaining accurate case documentation. Used Zendesk and Avaya within structured workflows.
Provided remote customer support and issue resolution in a technology-focused environment. Applied troubleshooting and problem-solving skills to customer and technical issues.
Customer Service Representative
Convergys
May 2017 - Dec 2020 (3 years 7 months)
Provided customer service and technical support in a high-volume contact-center environment. Resolved customer issues through structured troubleshooting, documentation, and escalation procedures.
Delivered customer service and technical assistance in a high-volume support environment. Investigated customer issues, provided solutions, documented cases, and escalated issues when appropriate.
Customer Service Representative
Sykes Limitada De El Salvador
Jan 2005 - Dec 2012 (7 years 11 months)
Provided customer service and technical support for telecommunications and technology-related accounts. Assisted customers with troubleshooting and resolution of service and device-related issues.
Customer Service Representative
Servicios Laborales S.A. De C.V. / Tracfone Wireless
Feb 2002 - Dec 2004 (2 years 10 months)
Provided customer service and technical support for wireless/mobile customers. Assisted with customer inquiries, service issues, and mobile-device troubleshooting.
Education
Degrees, certifications, and relevant coursework
Liceo Leonardo Azcunaga
Bachiller General, General Studies
Completed general high school education at Liceo Leonardo Azcunaga in El Salvador.
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Job categories
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