Antonia Iron Moccasin

I am a motivated, detail-oriented call center representative with hands-on experience verifying complex health insurance benefits and supporting members with clear, patient-focused communication.

At Elevance Health I verified multiple insurance policies, corrected and updated member accounts, clarified primary versus secondary coverage, and coordinated with pharmacies to confirm medication benefits while maintaining HIPAA-compliant documentation.

Previously, as a Certified Nursing Assistant and caregiver, I provided in-home patient care across Virginia Beach, managed medication verification and refills, handled transportation to appointments, and documented care while responding to family requests.

I approach work with professionalism and strong problem-solving skills, delivering high-quality service in fast-paced environments and leveraging CRM, EMR, and Microsoft tools to maintain accurate records and support continuity of care.