At Lingble, I provide live-chat and email support for multiple e-commerce brands, handling order, payment, and account inquiries.
I resolve returns, exchanges, warranty, and defective-item cases, and coordinate with carriers to investigate lost parcels and prepare shipping or return labels.
As a point of contact for clients escalating critical technical issues, I use Salesforce to investigate failed orders and log Jira tickets for site-wide defects. I also maintain knowledge-base articles in Chatwoot to help reduce repeat inquiries and speed up chatbot resolutions.
At Creaciones Milena, I answered customer questions and handled issues involving orders, deliveries, payments, warranties, and refunds. I earned a 99.4% customer satisfaction rating at Lingble.
