I’m looking for a role in advanced technical support, remote or hybrid.
AN
Looking for a job
Anthony RODRIGUES NOVAIS
@anthonyrnvs
Technical support specialist at Orange who handled complex cases and built AI-assisted automation bots.
FranceWhat I'm looking for
Technical Support Engineer with 8 years at Orange across field support, on-site support, and Tier 2 application support, plus hands-on automation and AI projects. Focus on incident resolution, SQL checks, Active Directory, TCP/IP, and support process work rather than SEO or web creation.
Experience
Work history, roles, and key accomplishments
AR
SEO & Web Creation
ARN
Jan 2023 - Dec 2025 (2 years 11 months)
Registered micro-business for SEO and web creation services, with no services invoiced. Self-taught training in search engine optimization including technical audits, on-page optimization, and content structure.
BD
Technical Translation
Beefy DAO
Jan 2021 - Dec 2022 (1 year 11 months)
Translated and adapted technical documentation for a decentralized autonomous organization in the Web3 sector.
Tier 2 Application Support
Orange
Sep 2016 - Jul 2019 (2 years 10 months)
Handled 8 to 10 complex and sensitive cases per day, identifying malfunctions and implementing fixes within the information system. Supervised number portability operations and performed SQL database checks and data extractions.
On-site Support Technician
Orange
Sep 2014 - Aug 2016 (1 year 11 months)
Member of a team of 4 technicians covering the Picardie area, setting up workstations, managing inventory, and advising and training users.
Residential Customer Field Technician
Orange
Sep 2011 - Aug 2014 (2 years 11 months)
Performed 4 to 8 customer calls per day for installation, connection, and repair, with routes optimized by geographic area. Worked at heights using a bucket truck and prepared quotes for non-contractual services.
Education
Degrees, certifications, and relevant coursework
AA
Anthropic Academy
Certification, Artificial Intelligence
2026 - 2026
Completed certifications in Claude 101, Claude Code 101, Claude Code in Action, Introduction to Agent Skills, and AI Fluency for Educators.
IN
Interfor
Associate's Degree, Business Computing Systems
2014 - 2016
Grade: 12.4/20
Associate's Degree in Business Computing Systems with a Networks Track, completed in 2016.
PF
Proméo Formation
High School Diploma, Electronic & Digital Systems
2011 - 2014
Grade: 14.31/20
High School Diploma in Electronic & Digital Systems with a Telecom & Networks Track, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
FranceAuthorized to work in
Salary expectations
35k+ EUR
Social media
Job categories
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