Anthony Estrada

• Partner with professionals to strengthen their career positioning through ATS-friendly resumes, LinkedIn profile optimization, and strategic career branding.
• Continue developing expertise in modern recruitment trends, career storytelling, and AI-assisted productivity while applying these practices through client projects.
• Leverage AI tools such as ChatGPT and Claude to support research and d

• Promoted to a Lead role and entrusted as a VIP Account Executive responsible for managing a portfolio of 50+ premium business clients valued at approximately US$100K+ across APAC and EMEA.
• Served as the primary point of contact for VIP business clients, providing consultative account management, portfolio guidance, and executive-level client support.
• Conducted business needs assessments, i

• Delivered consultative sales, technical, billing, and account support to business clients across Australia, APAC, and the U.S., contributing to customer success through solution-focused service and relationship management.
• Resolved customer inquiries, identified business needs, and recommended appropriate products and solutions while consistently meeting service expectations.
• Demonstrated

• Delivered consultative sales, technical, and customer support to U.S. clients, resolving product, billing, and account-related inquiries in a fast-paced contact center environment.
• Troubleshot technical issues, identified customer needs, and recommended appropriate products and solutions while consistently meeting service and performance expectations.

• Delivered consultative sales, technical troubleshooting, and customer support to U.S. clients, resolving account inquiries while consistently meeting performance and customer service expectations. 
• Selected for a pilot customer retention team, engaging at-risk customers, understanding their concerns, and recommending appropriate solutions to improve customer retention.

• Delivered inbound sales and customer support to U.S. clients, assisting with product inquiries, account concerns, and solution-based recommendations while consistently meeting KPI targets.
• Built customer relationships through effective communication, needs assessment, and consultative selling.

• Delivered customer support to U.S. clients by resolving account inquiries, addressing customer concerns, and maintaining quality and productivity standards.
• Developed strong communication, problem-solving, and customer service skills in a fast-paced contact center environment.