SYSha Yo
@shayo1
Experienced IT support professional with a focus on customer satisfaction.
United StatesWhat I'm looking for
I am a highly skilled IT Support Professional with over 10 years of experience specializing in Help Desk operations and customer service. My commitment to enhancing system functionality and customer satisfaction drives my effective problem-solving and optimized support solutions. I am recognized for my analytical thinking and providing top-tier tech solutions, making me a valuable asset to any team.
In my current role as an IT Support Engineer at GuruSquad LLC, I support over 750 users across North America and Europe, streamlining security procedures and managing VMware systems to ensure optimal performance. My previous experience as an IT Support Analyst at AKQA Inc. allowed me to develop strong technical support skills, where I maintained office networks and provided superior support to employees using both Windows and Apple products. I take pride in my ability to build effective relationships and consistently receive excellent feedback from colleagues.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
GuruSquad LLC
May 2020 - Present (5 years)
As an IT Support Engineer, I provide remote support to over 750 users across North America and Europe, focusing on networking and cloud architecture. I streamline security procedures and manage VMware systems, ensuring optimal performance and uptime. I handle escalated tickets and respond to after-hours support requests, maintaining high service standards.
IT Support Analyst
AKQA Inc
Jun 2017 - Oct 2020 (3 years 4 months)
In my role as an IT Support Analyst, I managed conference room setups, maintained network documentation, and provided technical support for Windows and Apple products. I ensured the security of office networks and created training materials for new hires, receiving excellent feedback for my proactive support.
Education
Degrees, certifications, and relevant coursework
NCNorthern Virginia Community College
Associate of Science, Information Technology
Completed an Associate of Science degree focusing on General Education and Information Technology, providing a solid foundation for a career in IT support and customer service.
Availability
Location
United StatesAuthorized to work in
Job categories
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