Anthony Acuman
@anthonyacuman
I resolve enterprise IT support issues across Windows, macOS, Microsoft 365, ServiceNow, and cloud platforms.
PhilippinesWhat I'm looking for
I've supported enterprise users at Capgemini Philippines Corp., ATOS Information Technology Inc., and Tech Mahindra, resolving desktop, laptop, mobile, account, application, and connectivity issues across global regions.
I manage incidents and requests in ServiceNow and configure Windows 10/11, macOS, Microsoft 365, Exchange, VPN, SharePoint, OneDrive, Google applications, Adobe applications, SAP, printers, and iOS and Android devices. I provide timely inbound and outbound support while escalating region-specific issues across EMEA, the US, APAC, South Africa, and Australia.
My background also includes procurement, compliance, equipment maintenance dispatch, and mobile-device repair. I've completed training in Python programming, network security, technical support, cloud infrastructure, cybersecurity awareness, and IT fundamentals.
Experience
Work history, roles, and key accomplishments
Provided technical support for various devices and managed incident tickets using ServiceNow. Configured Microsoft 365 applications and other cloud-based platforms, and escalated tickets to higher support for other regions.
2nd Line Support Engineer / Remote Resolution Technician II
Aug 2023 - Sep 2024 (1 year 1 month)
Provided technical support for various devices and managed incident tickets using ServiceNow. Configured Microsoft 365 applications and other cloud-based platforms, and escalated tickets to higher support for other regions.
Received inbound calls and performed outbound calls, created and closed tickets, and performed remote troubleshooting and repairs. Configured user accounts and devices, and delivered timely resolutions for clients across multiple regions.
Buyer / Compliance Officer (Supervisor)
Carmen Copper Corporation
Jun 2010 - Dec 2014 (4 years 6 months)
Managed purchasing processes including canvassing, purchase orders, and document control. Ensured compliance with regulations for dangerous chemicals and explosives, and conducted site inspections with authorities.
Maintenance Dispatcher
Carmen Copper Corporation
Oct 2009 - Jun 2010 (8 months)
Monitored heavy equipment operations and coordinated maintenance requests. Dispatched servicemen and maintenance crews, and prepared daily activity reports.
Compressor Tender – Per TO : Staff actual function
Carmen Copper Corporation
Oct 2007 - May 2009 (1 year 7 months)
Managed labor control and monitoring, administered DTR and payroll documents, and expedited PPE and mine supplies. Prepared daily reports and accomplishments.
Technician I
Airtouch (Cellphone Repairs & Enhancements Center)
Jan 2007 - Sep 2007 (8 months)
Troubleshot and repaired mobile phones and computers, configured settings, and enhanced software. Prepared inventory reports on spare parts usage.
Education
Degrees, certifications, and relevant coursework
Cebu Institute of Technology University
Bachelor of Science, Information Technology
2000 - 2005
Earned a Bachelor of Science in Information Technology from Cebu Institute of Technology University from 2000 to 2005.
Don Andres Soriano National High School
High School Diploma, General Education
1996 - 2000
Completed secondary education at Don Andres Soriano National High School from 1996 to 2000.
General Pantaleon Rosario Elementary School
Elementary Education, General Education
1990 - 1996
Completed elementary education at General Pantaleon Rosario Elementary School from 1990 to 1996.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
Interested in hiring Anthony?
You can contact Anthony and 90k+ other talented remote workers on Himalayas.
Message AnthonyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
