At ScalableOS, I’m the first point of contact for client support requests, providing updates and keeping ownership through resolution or escalation. I troubleshoot Windows devices, network and VPN issues, and user accounts, and monitor endpoint, security, and backup alerts.
At Emapta, I delivered phone, email, and chat support across client environments and handled Service Desk and NOC Level 2 responsibilities. I investigated alerts with tools including Auvik, N-able, ConnectWise, and Grafana, documenting findings and escalating complex incidents.
Earlier, at Techno Global Team, I supported users while monitoring security consoles and responding to endpoint alerts. At Genpact Philippines, LLC, I provided first-line assistance and installed and configured business applications including Microsoft Office, NICE Engage, Tableau, and Salesforce.
