Open to opportunities

Anthonia Oraegbunam

@anthoniaoraegbunam

Message

Customer Care Executive delivering empathetic technical support and data-driven customer experience improvements.

Nigeria

Message

What I'm looking for

I seek a customer-centric role where I can provide empathetic technical support, use customer data to improve experiences, collaborate with product teams, and grow into broader CX or management responsibilities.

I am a Customer Care Executive with hands-on experience in customer service, client support, and first-level technical troubleshooting across app-driven and service environments.

I deliver empathetic issue resolution, educate users on product features, and use CRM tools and Microsoft/Google suites to manage inquiries efficiently.

I analyse customer data to generate actionable insights, relay feedback to product teams, and contribute to retention through consistent follow-up and personalised support.

I also bring youth advisory experience, contributing to research, content development, and stakeholder engagement to improve user engagement and program design.

Experience

Work history, roles, and key accomplishments

Current

Youth Advisory Panel Member

Current

Girl Effect

Mar 2025 - Present (11 months)

Provide youth-centered insights to inform program design, contribute to research and social media content, and represent the organization at events to improve engagement and program effectiveness.

Program Design Research Support Content Development Stakeholder Engagement

Current

Customer Care Agent

Current

DataResell

Feb 2024 - Present (2 years)

Provide first-level customer and technical support for app issues, improving retention through personalized follow-up and reducing repeat tickets by educating users and escalating complex issues to product teams.