Anshu Kumar
@anshukumar1
Senior Technical Advisor focused on enhancing organizational productivity.
What I'm looking for
With over four years of experience as a Senior Technical Advisor, I specialize in streamlining processes to boost organizational productivity and providing exceptional technical support to both international and domestic customers. My commitment to leveraging my skills in project management and customer relationships has consistently driven business growth and operational excellence.
Throughout my career, I have successfully managed client servicing and technical support roles, ensuring high levels of customer satisfaction. My experience includes working with leading companies like Concentrix and Alorica, where I honed my skills in fraud detection, quality analysis, and customer handling. I am passionate about using my expertise to contribute to a dynamic team and help organizations achieve their goals.
Experience
Work history, roles, and key accomplishments
Senior Technical Advisor
Concentrix
Nov 2023 - Present (1 year 6 months)
As a Senior Technical Advisor, I streamline processes to enhance productivity and provide technical support to both international and domestic customers. I focus on client servicing and project management to drive business growth.
Customer Service Specialist
Alorica
Dec 2022 - Nov 2023 (11 months)
In my role as a Customer Service Specialist, I provided blended technical support and transactional support to international customers, ensuring high levels of customer satisfaction and effective handling of inquiries.
Software Service Manager
Diginet Data System
Apr 2019 - Mar 2022 (2 years 11 months)
As a Software Service Manager, I managed software sales and services, conducted software demonstrations, and focused on customer retention through effective handling and support.
Education
Degrees, certifications, and relevant coursework
Lalit Narayan Mithila University
Bachelor of Science, Technical Support
2012 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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