Anshu KumarAK
Open to opportunities

Anshu Kumar

@anshukumar1

Senior Technical Advisor focused on enhancing organizational productivity.

India

What I'm looking for

I seek a role that allows me to leverage my technical support skills in a dynamic environment, focusing on customer satisfaction and process improvement.

With over four years of experience as a Senior Technical Advisor, I specialize in streamlining processes to boost organizational productivity and providing exceptional technical support to both international and domestic customers. My commitment to leveraging my skills in project management and customer relationships has consistently driven business growth and operational excellence.

Throughout my career, I have successfully managed client servicing and technical support roles, ensuring high levels of customer satisfaction. My experience includes working with leading companies like Concentrix and Alorica, where I honed my skills in fraud detection, quality analysis, and customer handling. I am passionate about using my expertise to contribute to a dynamic team and help organizations achieve their goals.

Experience

Work history, roles, and key accomplishments

Concentrix logoCO
Current

Senior Technical Advisor

Concentrix

Nov 2023 - Present (1 year 6 months)

As a Senior Technical Advisor, I streamline processes to enhance productivity and provide technical support to both international and domestic customers. I focus on client servicing and project management to drive business growth.

AL

Customer Service Specialist

Alorica

Dec 2022 - Nov 2023 (11 months)

In my role as a Customer Service Specialist, I provided blended technical support and transactional support to international customers, ensuring high levels of customer satisfaction and effective handling of inquiries.

DS

Software Service Manager

Diginet Data System

Apr 2019 - Mar 2022 (2 years 11 months)

As a Software Service Manager, I managed software sales and services, conducted software demonstrations, and focused on customer retention through effective handling and support.

Education

Degrees, certifications, and relevant coursework

Lalit Narayan Mithila University logoLU

Lalit Narayan Mithila University

Bachelor of Science, Technical Support

2012 - 2015

Tech stack

Software and tools used professionally

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Anshu Kumar - Senior Technical Advisor - Concentrix | Himalayas