Anselm Morka

I’m a results-driven General Virtual Assistant and E-commerce Specialist with 3+ years of experience supporting business owners, online stores, and startups. I focus on administrative operations, customer support, product management, and digital workflows that help businesses run smoother and grow.

In my current role (2024–date), I manage daily administrative tasks like inbox management, scheduling, document creation, and data entry for multiple clients. I also support e-commerce store owners by uploading and optimizing listings across Shopify, WooCommerce, and Amazon, improving customer experience and operational efficiency.

I handle order processing and customer-facing operations including tracking shipments, processing refunds, and resolving inquiries professionally. I conduct market and product research to identify trending items and pricing opportunities, maintain accurate inventory records to prevent overselling, and generate reports on sales performance and customer feedback.

Previously (2022–2024), I worked as an E-Commerce Support Specialist where I uploaded and optimized 100+ products using SEO-friendly titles, descriptions, and images. I reduced customer response time by 40% through organized ticket and inbox handling, improved product visibility and conversion via stronger listing optimization and keyword usage, and supported stores by coordinating backend tasks, store audits, and cleanup to enhance navigation.