Anrea Katerina Lamit

Assisted vacation owners and guests with reservations, memberships, billing concerns, and general customer inquiries. Handled inbound and outbound calls while maintaining customer satisfaction and meeting performance metrics.

Managed and coordinated staffing schedules for a team of homecare providers, ensuring optimal coverage and continuity of patient care. Recruited, screened, and onboarded new care staff, and served as the primary point of contact for staff, patients, and families.

Provided high-volume customer support via phone, email, and live chat to travelers and accommodation partners, resolving booking issues and technical problems. Managed a wide range of inquiries and consistently met or exceeded performance metrics.

Cold called prospective customers to sell products and set appointments. Drove sales and achieved targets by providing product knowledge and building customer relationships.

Bachelor of Physical Education degree from City College of Angeles, completed from 2019 to 2024.

Senior High School education with a focus on Accountancy and Business Management, completed from 2017 to 2019.

Junior High School education completed from 2013 to 2017.

Primary education completed from 2007 to 2013.