Anquesha Millsap
@anqueshamillsap
Experienced healthcare support professional with a strong customer service background.
What I'm looking for
I am an experienced healthcare support professional with over 7 years in customer service, specializing in patient coordination. My journey has equipped me with the skills to handle high-volume calls and resolve patient concerns effectively. I thrive in fast-paced environments and am dedicated to ensuring patient satisfaction through efficient communication and empathy.
Currently, I work as a Bed Placement Coordinator at Northeast Georgia Medical Center, where I coordinate patient admissions, discharges, and transfers. My role involves collaborating with nursing staff and physicians to prioritize patient needs while maintaining HIPAA compliance. I take pride in relaying time-sensitive information accurately and managing real-time bed availability data.
My previous experience as a Dietary Aide and Hotel Attendant has further honed my customer service skills, allowing me to provide courteous service and support to diverse populations. I am now seeking to contribute my expertise to a dynamic medical call center, where I can continue to make a positive impact on patient care.
Experience
Work history, roles, and key accomplishments
Bed Placement Coordinator
Northeast Georgia Medical Center
May 2023 - Present (2 years 1 month)
Coordinated patient admissions, discharges, and transfers to optimize bed utilization across the facility. Collaborated with medical staff to prioritize patient needs and maintained real-time bed availability using hospital systems. Managed high-volume inbound calls for patient placement, relaying time-sensitive information while ensuring HIPAA compliance.
Dietary Aide
Hamilton Place Personal Living
Jan 2021 - May 2023 (2 years 4 months)
Prepared and delivered meals tailored to residents' dietary needs and health conditions, ensuring compliance with food safety regulations and sanitation guidelines. Provided courteous service to residents and supported overall care team functions.
Hotel Attendant
Ramada Inn
Jan 2017 - Jan 2021 (4 years)
Delivered outstanding guest service, managing check-ins, check-outs, and resolving guest concerns. Handled reservations and room assignments using front desk software, coordinating with housekeeping and maintenance to ensure timely guest satisfaction.
Education
Degrees, certifications, and relevant coursework
East Hall High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and critical thinking.
Availability
Location
Authorized to work in
Job categories
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