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Abdus Samad Siddiqui

@abdussamadsiddiqui

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Team Lead and Real Time Analyst driving performance improvements and operational efficiency.

Pakistan

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What I'm looking for

I am seeking a role where I can lead teams or analyze real-time operations to improve performance, mentor staff, and drive measurable process improvements in a collaborative, growth-focused environment.

I am a results-driven Team Lead and Real Time Analyst with hands-on experience in monitoring performance, root cause analysis, and implementing real-time solutions to improve operations.

I have progressed from Customer Support Executive to Real Time Analyst and was promoted to Team Lead at Ibex, where I supervised analysts, mentored team members, and led performance reporting and improvements.

My background includes customer-facing roles across phone and chat channels, strong proficiency with Microsoft Office tools, and experience preparing and presenting materials to clients and stakeholders.

I am dedicated to optimizing operational efficiency, identifying trends, and driving process enhancements to contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Turn Up Technologies

Jun 2025 - Present (3 months)

Provide high-quality customer service via phone and chat, resolving client concerns with professionalism and empathy to maintain customer satisfaction.

Customer Support Live Chat Phone Support Troubleshooting Empathy Communication Ticketing Systems QA

Team Lead

Ibex

Aug 2024 - May 2025 (9 months)

Supervised real-time analysts, mentored team members, coordinated operations, and drove performance reporting and improvements to optimize team outcomes.

Team Leadership performance reporting Coaching Operations Coordination Root Cause Analysis

Real Time Analyst

Ibex

Dec 2023 - Jul 2024 (7 months)

Monitored and analyzed real-time performance data, identified trends, conducted root cause analysis, and implemented solutions to optimize system performance.

Monitoring Data Analysis Root Cause Analysis Trend Analysis Reporting Dashboards

Customer Support Executive

Ibex

May 2023 - Nov 2023 (6 months)

Provided customer service via phone and chat, resolved inquiries, and maintained professional and empathetic communication to ensure issue resolution.

Customer Support Phone Support Live Chat Communication Empathy CRM

Computer Operator

Gentex Solutions

Jun 2021 - Jul 2023 (2 years 1 month)

Prepared presentations using Microsoft Word, Excel, and PowerPoint and presented materials to clients and stakeholders, improving communication and English proficiency.

Microsoft Excel PowerPoint Word Presentation Design Communication Attention To Detail