Open to opportunities

Ann Wanjiru

@annwanjiru

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Self-motivated HRIS Admin with a focus on operational excellence.

Kenya

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What I'm looking for

I seek a role in a reputable organization that values growth, teamwork, and customer service excellence.

I am a self-motivated professional with extensive experience in project management and human resources. Currently serving as an HRIS Administrator at Naivas Ltd, I manage the organization's HRIS software system, ensuring data accuracy and integrity while providing technical support and training to HR staff. My commitment to high-quality service and evolving customer relationships has enabled me to thrive in operational excellence, where I analyze consumer feedback to improve organizational processes.

Throughout my career, I have achieved significant milestones, including leading a project that resulted in 100% HR operations efficiency and being recognized as the best Dayforce Coach. My previous roles as a Learning Instructor and Cashier/Teller have honed my leadership, communication, and conflict resolution skills, allowing me to effectively engage with diverse teams and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

HRIS Admin

Current

NAIVAS LTD

Mar 2023 - Present (2 years 2 months)

Managed the HRIS software system, ensuring data accuracy and integrity. Provided technical support and training to HR staff, collaborated with IT for system upgrades, and generated custom reports for decision-making.

HRIS Data Analysis Technical Support Microsoft Office Leadership Customer Service Project Management Conflict Resolution Compliance

Learning Instructor

NAIVAS LTD

May 2022 - Mar 2023 (10 months)

Developed and delivered training materials tailored to departmental needs. Assessed training effectiveness and collaborated with stakeholders to ensure content relevance.

Training Development Instructional Design Communication Curriculum Development Time Management Problem Solving Analytical Thinking

Cashier/Teller

NAIVAS LTD

Mar 2018 - Apr 2022 (4 years 1 month)

Processed customer payments accurately and assisted with packaging goods. Enrolled customers in loyalty programs and resolved complaints to ensure satisfaction.

Customer Service Payment Processing Conflict Resolution Inventory Management Communication Problem Solving Organizational Skills

Shop Attendant

NAIVAS LTD

Nov 2017 - Mar 2018 (4 months)

Replenished and arranged products on shelves, managed pricing integrity, and addressed customer inquiries to enhance satisfaction and sales.

Inventory Management Customer Service Pricing Sales Communication Upselling Problem Solving Teamwork

Receptionist

Fans Medical Clinic

Jan 2014 - Jan 2016 (2 years)

Managed front desk operations, greeted patients, scheduled appointments, and maintained patient records to ensure efficient clinic operations.

Customer Service Scheduling Communication Problem Solving Time Management Teamwork

Intern

Community Savings Programme Sacco Njoro Branch

Jan 2013 - Apr 2013 (3 months)

Assisted in various administrative tasks and gained practical experience in financial services and customer interactions.

Administrative Support Customer Service Financial Services Communication Teamwork Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Diploma, Business Administration

2011 - 2012

Completed a Diploma in Business Administration, focusing on various aspects of business management and administration, including finance, marketing, and human resources.

Jomo Kenyatta University of Agriculture and Technology

Certificate, Computer Science

2010 - 2011

Earned a Certificate in Computer Packages, which included training in essential computer skills and software applications necessary for business operations.

Njoro Girls High School

KCSE, General Education

2006 - 2010

Completed the Kenya Certificate of Secondary Education (KCSE), which provided a foundation in various subjects including sciences, humanities, and mathematics.