Open to opportunities

Laura Mukana

@lauramukana

Message

Dynamic HR professional with expertise in client relationship management.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to leverage my HR expertise while fostering strong client relationships and contributing to business growth.

I am a dynamic and results-driven professional with a strong foundation in human resource management and five years of experience in client relationship management, stakeholder engagement, and compliance. My career has been marked by a commitment to fostering business growth and driving strategic initiatives that deliver exceptional client outcomes.

In my current role as a Human Resource Manager at Hoscon Education, I have successfully coordinated recruitment processes, managed employee records, and implemented training programs that enhance productivity. My efforts in streamlining HR processes through digital solutions have improved efficiency by 15%. I am passionate about leveraging my expertise to contribute to organizational effectiveness and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Human Resource Manager

Current

Hoscon Education

Oct 2023 - Present (1 year 8 months)

As a Human Resource Manager, I coordinated recruitment processes, managed employee records, and ensured compliance with policies. I implemented training programs, provided strategic workforce planning, and improved HR efficiency by 15% through digital solutions.

Recruitment Compliance Management Workforce Planning Performance Management Stakeholder Engagement Conflict Resolution HR Policies

Administrative Assistant

Hoscon Education

Jan 2023 - Sep 2023 (8 months)

In my role as an Administrative Assistant, I provided support for smooth operations, maintained databases, and facilitated communication between teams. I fostered client relationships and coordinated onboarding processes, achieving a 95% satisfaction rate.

Administrative Support Database Management Client Relationship Management Communication Onboarding Team Collaboration Client Query Resolution Reporting Service Delivery

Human Resource Assistant

Hope Brand Enterprise

Jan 2021 - Jan 2022 (1 year)

As a Human Resource Assistant, I coordinated recruitment, managed employee records, and supported training programs. I ensured compliance with policies and contributed to enhancing employee productivity.

Recruitment Management Compliance HR Policies Communication Teamwork Client Engagement Organizational Skills

Client and Data Coordinator

S&I Security

Jan 2018 - Jan 2021 (2 years 11 months)

In my role as Client and Data Coordinator, I assisted in community project planning, monitored budgets, and engaged stakeholders. I acted as a liaison for clients, ensuring timely service delivery and high satisfaction rates.