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Pauline Kariuki

@paulinekariuki

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Experienced project leader focused on improving processes and productivity.

Kenya

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What I'm looking for

I am looking for a role that allows me to coordinate activities, improve processes, and contribute positively to organizational success.

I am an experienced project leader with a strong passion for creating effective work plans and project schedules. My leadership skills have been honed through years of managing multiple areas and facilitating numerous tasks in deadline-driven environments. I take pride in my detail-oriented approach, which has consistently led to improved processes, productivity, and revenue growth.

Throughout my career, I have successfully coordinated organizational activities, ensuring a positive impact on employee well-being and contributing to business success. My experience spans various roles, including HR administration and program administration, where I have developed strong relationships with healthcare professionals and clients alike. I am committed to fostering a collaborative work environment and continuously seeking ways to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

HR Administrator

Current

A Better Life Homecare LLC

Dec 2023 - Present (1 year 6 months)

As an HR Administrator, I support the onboarding process, maintain HR databases, handle HR queries, and assist with payroll processing. I also coordinate staff reviews and ensure compliance with HR policies.

HR Management Payroll Processing Employee Onboarding Database Management Compliance Reporting Communication Problem Solving Team Coordination

Administrative Assistant

Meridian Equator Hospital

Jan 2022 - Dec 2023 (1 year 11 months)

I ensured smooth operations through effective communication, managed patient complaints, optimized administrative processes, and assisted with appointment scheduling.

Administrative Support Process Optimization Scheduling Communication Team Collaboration Reporting

Program Administrative Assistant

A Better Life Homecare LLC

Aug 2022 - Dec 2023 (1 year 4 months)

In this role, I coordinate with healthcare professionals, manage client insurance relations, oversee employee tasks, and participate in performance improvement initiatives.

Payroll Performance Reporting Communication Team Collaboration Documentation Training

Program Administrator

Vantage Africa School of Leadership

Oct 2020 - Jan 2022 (1 year 3 months)

I managed customer service, developed business opportunities, coordinated training programs, and maintained client relationships, contributing to high repeat business.

Customer Service Business Development Social Media Management Proposal Development Communication Reporting Leadership

Customer Service Representative

I&M Bank Limited

Jul 2019 - Aug 2020 (1 year 1 month)

I provided excellent customer service, resolved client concerns, and maintained high satisfaction levels through effective communication and problem-solving.

Customer Service Problem Solving Communication CRM Management Sales Teamwork

Research Assistant

Voices Africa

Feb 2017 - Jul 2019 (2 years 5 months)

As a Research Assistant, I administered surveys, compiled reports, and maintained data accuracy, contributing to effective market research.

Market Research Data Entry Reporting Communication Problem Solving Data Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Arts, Psychology and Public Administration

2012 - 2016

Grade: Second Class Honors - Upper Division

Studied Psychology and Public Administration, achieving Second Class Honors - Upper Division. The program provided a comprehensive understanding of psychological principles and administrative processes, preparing for a career in project management and human resources.

St. Columban’s High School

Kenya Certificate of Secondary Education

2007 - 2010

Completed the Kenya Certificate of Secondary Education (KCSE), which provided foundational knowledge and skills necessary for further education and professional development.